Is Your Organization Taking a Proactive Approach to Technology?
One of the more intriguing things about technology is that, although product and hardware costs tend to decrease over time, the actual cost of ownership of technology continues to trend upward. This is especially relevant in today’s market, where the total cost of ownership for technology might be many times more than the price of the equipment itself, with that gap widening all the time.
That business reality has forced IT companies – and the IT departments within various organizations – to re-envision the way they work. Outsourcing is becoming more prevalent, as a way to increase services while minimizing costs, while improvements in technology delivery (like cloud computing and software as a service, or SaaS) are becoming more common, and decision-makers are starting to take the IT maturity model more seriously.
If you aren’t familiar with IT maturity, it relates to the degree of proactivity in business enablement that an IT department (whether it’s in-house or outsourced) is providing. In simpler terms, departments and organizations with low IT maturity tend to be reactive, fixing problems and performing services in a variety of ways – and with a variety of outcomes. They tend to be so busy with day-to-day problems and requests that there is little or no focus on using technology to help the organization meet its bigger goals.
In situations with high IT maturity, on the other hand, the department is creating programs and processes that help prevent incidents and downtime, have structured approaches in place to minimize the negative impacts of glitches, equipment failures, etc., and have a high level of service. Additionally, they spend a significant amount of their time and imagination focusing on IT innovations and bottom-line improvements. In other words, they look for ways to use technology proactively and strategically, instead of simply waiting for things to happen and then responding.
Based on that high-level view, it seems obvious that everyone would want to achieve IT maturity. In the real world, however, it’s hardly ever that simple. Old styles of thinking, office politics, employee resistance, and the up-front costs involved in planning, developing, and executing the necessary steps can all be powerful barriers. And of course, the biggest issue is that investments generally have to be made before the company can enjoy the benefits – you have to invest in IT maturity before you can enjoy the bottom-line savings.
What no business leader should ever forget, though, is that moving toward IT maturity is well worth the time, effort, and expense. After all, technology is already a major budgetary item in most organizations… why not make the most of it, have it working for you, and enjoy the benefits?
Talk to a member of our team today to learn more about the IT maturity model, and how we can help you take the first steps toward a smarter technology plan.